Shipping policy

This policy describes how JF Fire & Outdoor processes, ships, and delivers orders. By placing an order you agree to the terms below.

Order processing. Orders are processed within 2 to 5 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders or a delay with a supplier, shipments may take longer; we will contact you if there is a significant delay.

Shipping destinations and rates. We currently ship within the United States. Shipping charges for your order are calculated and displayed at checkout. Delivery times are estimates and begin from the date of shipment, not the order date.

Local delivery and installation (Miami area). For select large-format grills and fire pieces in the greater Miami area, we offer coordinated white-glove delivery and professional installation. If this applies to your order, our team will contact you to schedule a delivery and installation window after your purchase.

Tracking. When your order ships, you will receive a confirmation email with a tracking number where available. Please allow up to 48 hours for tracking information to update.

Damaged in transit. Please inspect your order upon delivery. If an item arrives damaged, keep all packaging and contact us within 48 hours at julian@jffireoutdoor.com with photos so we can file a claim and arrange a replacement or repair.

Contact. Questions about shipping and delivery can be sent to julian@jffireoutdoor.com or +1 786 781 6946.